Customer Loyalty Optimizer

Customer satisfaction and loyalty is one of the most important indicators of the quality of an organization and is a frequently mentioned Key Performance Indicator (KPI). For companies with many customers, it is a challenge to identify per customer which factors make a customer loyal and what the organization must invest in in order to retain (profitable) customers.

The Customer Loyalty Optimizer provides insight into which drivers determine customer loyalty and customer lifetime and which buttons you as a manager must turn to extend the customer lifetime per customer. This results in higher customer satisfaction and a higher profit margin.