Vivisol
A self-service portal for home care
Vivisol is one of Europe's largest home care groups, specialising in medical products that improve lung and respiratory conditions.
Bringing together patients, health insurers, healthcare institutions and healthcare professionals, Vivisol needed a portal to further improve its service.
With more than 35 years of experience in the respiratory field, Vivisol has a strong focus on the needs of patients. It provides oxygen therapy, diagnosis and treatment of obstructive sleep apnea and mechanical ventilation.
However, Vivisol was in need of a portal to allow patients to replenish their consumables, such as tubes and masks. The company also needed to coordinate the necessary healthcare professionals, care providers and medical institutions.
Youwe was called in to evaluate the options, plan the project and build an intuitive platform that would deliver an exceptional user experience for both patients and practitioners.
By giving patients direct access to their tools and orders in a secure way, we lower the barrier to good care.
Our solution
Smart self-service, built on Pimcore
To give patients more autonomy and improve service delivery, we built an intuitive self-service portal powered by Pimcore. This platform acts as the master data management hub, maintaining accurate and consistent product and inventory information.
It dynamically matches patients with the correct medical supplies based on their prescriptions and care protocols, ensuring they always receive what they need—nothing more, nothing less. The result is a safe, user-friendly environment where patients can confidently manage their own care.
Integration across the care network
To support coordinated care, the portal integrates deeply with Salesforce, enabling real-time synchronisation of patient data, referring care professionals, and medical history. This creates a single source of truth across teams, reducing administrative overhead and manual errors.
Mulesoft middleware connects the platform with SAP S/4HANA, ensuring product availability, logistics, and order fulfilment are always in sync. This strong backend foundation allows healthcare providers to focus on patients, not processes.
Reliable, secure & effortless
Patients can easily reorder consumables, such as masks and tubing, using the built-in replenishment feature based on their order history. This reduces friction for returning users and eliminates the need for manual follow-ups.
The portal is secured with advanced monitoring tools to ensure uptime and data protection, meeting the highest standards in healthcare IT. Always available and always secure, the platform ensures continuity of care without interruption or complexity.
The results
Interested in creating a fully integrated, self-service portal ?
Do you want to create a new user-friendly portal and improve the user experience and relation with your clients and customers?